Sound advice for new leaders

Reflections from Mali ? Coaching people to be better leaders gives me such a buzz. Seeing them transform in their thinking and their approach is so rewarding and I love how life changing it can be. I was chatting with one of my clients, Malith Amarasekera, recently and I had a ?proud? moment. We reflected on where he was when …

Do you give too much advice?

Advice advice ? Part I After spending a large part of my working life in banking I?m always nervous about using the term ?advice?. For a banker, giving advice is only allowed after training and accreditation and then it must occur within strict parameters ? anything outside of these is considered a serious breach. Yet, in the leadership space, when …

Create your own chaos!

My first leadership role in a corporate environment was in a contact centre. From the minute the phone lines opened in the morning, through to closing off in the evening, it was manic. If I wasn?t really disciplined at prioritising my work I could spend the whole day fighting fires and have zero time to work on improving the business. …

Building your leadership brand

How awesome is it when you?re tapped on the shoulder for a role? Even if it?s not a role you want, it?s pretty awesome to be considered for it. So what?s the secret? How is it that some people get tapped on the shoulder for role after role and others get crickets, that is, just the noise of crickets, nothing …

When is it unhelpful to ask ?why??

By now I?m sure you?re familiar with leadership expert, Simon Sinek, and his popular TED Talk about how great leaders inspire action. Simon talks about the golden circle with WHY being at the very centre. He says people don?t buy the ?what? or the ?how?, they buy the ?why?. It?s a brilliantly simple way of understanding what influences the decisions …

What do you value?

When I was younger and hopping from one job to another, in the pursuit of finding my passion, I never stopped to consider that what I was looking for was an alignment in values. On reflection, the most fulfilling roles I?ve ever had have been working for leaders who share similar values to my own. You see our values are …

Contact Centres Uncensored with Shelley Flett and Simon Blair

In this episode of Contact Centres Uncensored Shelley Flett and Simon Blair explore what are the critical components to having effective conversations. At the top of the list is not talking over each other! In this episode of Contact Centres Uncensored Shelley Flett and Simon Blair discuss the components of a great call monitoring program. It’s not just about finding …

Do you suffer from FOMU?

Remember being that little kid who did the wrong thing and had to own-up, then apologise, while your parents looked down at you in complete disappointment? That feeling of embarrassment and shame that made you feel so small you hoped the world would just swallow you up. And now here you are in a leadership role with not only your …

My first two years!

This week marks two years since I left the corporate world, to start my own practice?a significant milestone, when you consider many small businesses fail within their first two years. As I enter my third year I took some time-out to reflect on what I?ve accomplished, the lessons I?ve learnt and where I need to focus in the future. Reflection …

The road to dysfunctional leadership

For years I?ve been amazed, amused and often astounded at the number of people in management positions who are doing a terrible job of leading a team?and I see them stay in their role for years! How did they get there in the first place? I have a theory, which is, great leaders see potential in certain types of people. …