Create your own chaos!

My first leadership role in a corporate environment was in a contact centre. From the minute the phone lines opened in the morning, through to closing off in the evening, it was manic. If I wasn’t really disciplined at prioritising my work I could spend the whole day fighting fires and have zero time to work on improving the business. …

Keeping your team busy

I had a conversation this week with a leader who, when I asked how work was going, said things were “unusually quiet which is concerning”. It reminded me of the pressure many leaders face when trying to keep their people busy during quiet times. It’s not unlike the pressure we feel when it’s crazy-busy and we don’t have time to …