WORKING WITH SHELLEY FLETT

LEADERSHIP DEVELOPMENT & TEAM PERFORMANCE EXPERT

As my client you are the most important thing in my business and will always be my highest priority. Supporting you to achieve your outcomes, to become better leaders and to create empowered and dynamic teams is what drives me and what I strive to deliver through every engagement.

Whether it is one on one coaching with you or training your entire team you can expect me to take every interaction seriously, act with integrity, confidentiality, quality care and a genuine investment in your success. 

My name is Shelley Flett and this is my business – aka my fourth child! I work in the leadership and team culture space and have successfully operated my business since 2015. With more than 15 years experience in customer service and operations I am passionate about maximising efficiency and building high performance team cultures in organisations of any size. My work so far has been with businesses across a wide variety of industries including banking, telecommunications, government, local council, critical infrastructure, engineering, hair & beauty, trades, insurance, marketing, travel and retail. Organisations I have worked with include: VisionStream, ANZ, Westpac, Toyota, TAC, RMIT, Cire Services, iCare, SouthEast Water, Auscontact, local government and countless small businesses.

What I’ve observed in my career and business is that it doesn’t matter what industry or organisation your work in, the challenges faced by leaders are the same – and fundamentally comes down to people!

I am a Master Practitioner in Neuro Linguistic Programming (NLP), hold a Diploma of Leadership Coaching and Mentoring, a Cert IV in Business & Personal Coaching and a Diploma of Business Management. I am DiSC, Values Pendulum and Green Belt Six Sigma accredited and hold a Professional Certified Coaching (PCC) accreditation through the International Coaching Federation (IFC).

I have authored two books: The Direction Dilemma – why knowing what you want makes you a better leader; and, The Dynamic Leader – become the leader others are inspired to follow.

Outside of doing what I love, I spend time with the people I love, my unbelievably supportive husband, my two sons and my daughter. I enjoy heading up to the country with my family to ride around on dirt bikes and get outdoors. I grew up on a farm in Northern Victoria and, while I love suburban life, my trips to the country keep me grounded and are a great reminder of where I’ve come from.

My values in business include: Growth, Delivering Results, Sharing Wisdom, Helping others, Fulfilling a purpose, and Having Fun.

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PROBLEMS SHELLEY CAN HELP YOU SOLVE

LEADERSHIP DEVELOPMENT & TEAM PERFORMANCE EXPERT

I can work with you to overcome the following leadership challenges:

  • Performance, efficiency, effectiveness and engagement of your staff.
  • Your effectiveness as a leader – working ON the business and building the capabilities of your people.
  • Adaptable communication, setting and managing expectations with staff, stakeholders and customers.
  • Poor experience and low customer loyalty.
  • High staff turnover and unplanned absences.

Solving these problems doesn’t require a huge amount of work but it does take awareness and the willingness to change HOW you work.

My insights are endless and my focus on developing dynamic leaders is unwavering. I do not take passengers, and work only with those who are ready and willing to change. Those who recognise that they might be part of the problem and are open to stepping outside of their comfort zone. If you’re interested in discovering different ways to Be, Do and Have then I’d love to speak with you.


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