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ABOUT ME

  • I am an expert in leadership and team performance. With over a decade of experience in Operations and Call Centre’s across the banking industry. I am focused on maximising efficiency and building high performance team cultures.

ABOUT ME

  • .
  • I am an expert in leadership and team performance. With over a decade of experience in Operations and Call Centre’s across the banking industry. I am focused on maximising efficiency and building high performance team cultures.

WHAT I DO

  • I work with leaders and teams to increase:

    • Individual productivity
    • Staff retention and engagement
    • Customer satisfaction
    • Advocacy for change
  • With a key focus around:

    • Building authentic relationships and establishing a high level of trust
    • Generating respect by having ‘challenging’ conversations, inspiring debate and healthy dialogue
    • Holding themselves and the people they work with accountable
    • Empowering their staff to make decisions and drive results through influence (instead of authority)
    • Understanding their direction and how it aligns with the direction of the organisation
  • I achieve this through:

    • Leadership Coaching
    • Training
    • Team Facilitation
    • Group Mentoring
    • Event Speakership

DYNAMIC LEADERS TUTELAGE

Book Your Place

Perth, 7 February 2017

Melbourne, 20 April 2017

Brisbane, 14 March 2017

Sydney, 29 March 2017

Adelaide, 3 April 2017



  • Register here
  • Register here

MY PROGRAMS


Creating Dynamic Teams

This program combines one on one leadership coaching with team training to gain a balance between Relationships and Results by earning Respect. This is achieved, in part, by hearing what needs to be heard and saying what needs to be said – It’s about developing the skills to speak the unspoken.

Download the brochure/white paper to learn more about the program: 


Download White Paper
Download Brochure

Leadership With Direction

This coaching program is based around the theory that by knowing what you want you will be a better leader. The program will help you gain:

  • Clarity and focus
  • Increased performance in current role
  • New perspective & opportunities
  • Increased awareness
  • Motivation to move forward

Download my free white paper here:


Download White Paper

Creating Dynamic Leadership

This training program offers a new perspective of leadership. By focusing on developing relationships and respect, leaders will enable their teams to deliver consistent results without a great amount of effort.

Download my free white paper here:


Download White Paper

These programs are a guide for what I offer and will be tailored to suit the organization.


Speakership

I am available to speak on a variety of leadership and team effectiveness topics and can tailor the content to suit your audience.


MY BOOK

  • The Direction Dilemma

    What knowing what you want makes you a better leader…

    “If you are wondering what you are doing with your life, where you are going or reflecting on the next chapter of your career then this is the book for you. Thought provoking and life changing”


WHAT PEOPLE ARE SAYING ABOUT ME

“Shelley asked me about my challenges and we role played them and discussed ways in which I could have done things differently – that alone is what people need. It’s the everyday, the here and now and she does that well.”
Matt - Supervisor

“I learnt how to approach my job with more confidence, to appreciate the value of change and flexible thinking, to be more efficient, to differentiate between what I want to do and what I need to do, and to recognize my weaknesses and use simple strategies to overcome them.”
Dominic - Supervisor

“I have completed a lot of professional development activities, throughout my career and I can honestly say that until Shelley’s program, I never truly applied all I had learnt.” Brylie – Team Manager

“I loved that Shelley showed no judgement, rather coming from a point of honesty, genuine interest and a clear perspective”. Kelly - Manager

“She has a very good approach of looking ahead while keeping a grasp on reality and perspective”Andrew - Manager

“I now have a greater self-confidence in my ability to lead and an increased positive perception about my own leadership style and strengths.” Tim – Manager

“This experience has changed the way I approach my work, making it more meaningful” Mary – Team Leader
 

CONTACT ME

P: +61 407 522 888 | E: shelley@shelleyflett.com

           

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