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ABOUT ME

  • I am an expert in leadership and team performance. With over a decade of experience in Operations and Call Centre’s across the banking industry. I am focused on maximising efficiency and building high performance team cultures.

ABOUT ME

  • .
  • I am an expert in leadership and team performance. With over a decade of experience in Operations and Call Centre’s across the banking industry. I am focused on maximising efficiency and building high performance team cultures.

WHAT I DO

  • I work with leaders and teams to increase:

    • Individual productivity
    • Staff retention and engagement
    • Customer satisfaction
    • Advocacy for change
  • With a key focus around:

    • Building authentic relationships and establishing a high level of trust
    • Generating respect by having ‘challenging’ conversations, inspiring debate and healthy dialogue
    • Holding themselves and the people they work with accountable
    • Empowering their staff to make decisions and drive results through influence (instead of authority)
    • Understanding their direction and how it aligns with the direction of the organisation
  • I achieve this through:

    • Leadership Coaching
    • Training
    • Team Facilitation
    • Group Mentoring
    • Event Speakership

DYNAMIC LEADERS TUTELAGE

Book Your Place

Melbourne, 10 Aug 2017

Brisbane, 4 Sep 2017

Sydney, 6 Sep 2017

Perth, 13 Sep 2017

Adelaide, 19 Sep 2017



  • Register here
  • Register here

MY PROGRAMS


Leadership With Direction

This coaching program is based around the theory that by knowing what you want you will be a better leader. The program will help you gain:

  • Clarity and focus
  • Increased performance in current role
  • New perspective & opportunities
  • Increased awareness
  • Motivation to move forward

Download my free white paper here:


Download White Paper

The Direction Dilemma

This one-day team building workshop will transition the focus of conversations from business-centred to people-centred. Everyone will leave the day with a degree of clarity around their own direction and how they can work with the business to achieve outcomes and deliver results.

Download the brochure to learn more about the program:


Download Brochure

Creating Dynamic Leadership

This training program offers a new perspective of leadership. By focusing on developing relationships and respect, leaders will enable their teams to deliver consistent results without a great amount of effort.

Download my free white paper here:


Download White Paper

Creating Dynamic Teams

This program combines one on one leadership coaching with team training to gain a balance between Relationships and Results by earning Respect. This is achieved, in part, by hearing what needs to be heard and saying what needs to be said – It’s about developing the skills to speak the unspoken.

Download the brochure/White Paper to learn more about the program: 


Download White Paper
Download Brochure

Outplacement Program

I have partnered with the wonderfully talented Alma Besserdin from Wimmigrants to develop an outplacement services program that caters for individuals who want to start their own business, transition to retirement or continue in their career as an employee. We take a holistic approach and support both the business and the individual!

Download the brochure to learn more about the program:


Download Brochure

Small Business Consulting

I work with small business owners to improve their leadership capabilities and overall performance. With many business owners working long hours just to stay ahead I help them create a strategic pathway and transition from working IN the business to working ON the business.

Download the brochure to learn more about the program:


Download Brochure

These programs are a guide for what I offer and will be tailored to suit the organization.


Speakership

I am available to speak on a variety of leadership and team effectiveness topics and can tailor the content to suit your audience.



MY BOOK

  • The Direction Dilemma

    What knowing what you want makes you a better leader…

    “If you are wondering what you are doing with your life, where you are going or reflecting on the next chapter of your career then this is the book for you. Thought provoking and life changing”


WHAT PEOPLE ARE SAYING ABOUT ME

“Fantastically organised and structured session that not only incorporates prior knowledge about leadership but challenges you to look outside what you know and challenge the status quo.”
Hesh – Team Leader – ANZ

“Thanks for the workshop Shelley. It provided me with a chance to step back and evaluate some of the practices in my office and workplace in a critical and reflexive environment.”
Steve – Manager - Social Research Centre

“The tutelage was a very productive use of my time to help me focus more on my business, reflecting on what’s important and what purpose does it serve me.” Craig - Manager - Westpac

“I loved that Shelley showed no judgement, rather coming from a point of honesty, genuine interest and a clear perspective”. Kelly - Manager

“She has a very good approach of looking ahead while keeping a grasp on reality and perspective”Andrew - Manager

“I now have a greater self-confidence in my ability to lead and an increased positive perception about my own leadership style and strengths.” Tim – Manager

“This experience has changed the way I approach my work, making it more meaningful” Mary – Team Leader
 

CONTACT ME

P: +61 407 522 888 | E: shelley@shelleyflett.com

           

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